1. Buying a domain
Every domain sold here, whether it's one of my portfolio names or a marketplace name, is paid through an Escrow.com transaction. That's what protects your money, and it's also what decides most refund questions.
- Before you pay escrow: nothing's owed. You can walk away from an offer or a buy request at any point before you fund the escrow transaction, without cost.
- After you pay, before the transfer starts: if you change your mind, tell me straight away. If I haven't sent the authorisation code or started the transfer, I'll agree to cancel the escrow transaction, and Escrow.com returns your money under its own rules.
- If the domain can't be transferred to you: for any reason on the seller's side, including a registry problem the seller can't fix, the escrow transaction is cancelled and Escrow.com returns your payment. You won't lose the price of the domain.
- During the inspection period: Escrow.com gives you time, after the transfer, to check the domain is in your account and under your control. If it isn't, don't accept it. Raise it with Escrow.com and with me, and the money stays held until it's sorted out.
- After you accept the domain: the escrow closes, the money's released to the seller and the sale is final. Domain names can't be returned for a refund once they're yours, because the seller can't safely take back a name that's been in someone else's hands.
2. Escrow.com's own fee
Escrow.com charges a fee for each transaction, and who pays it (the buyer, the seller or both) is agreed before the deal starts. Whether that fee is returned when a transaction is cancelled is decided by Escrow.com's own terms, not by me. If a sale falls through because of something on my side, such as a transfer I can't complete, I'll cover the Escrow.com fee you paid for that transaction.
3. Marketplace names
Marketplace domains belong to other owners. The same escrow protection applies: you pay Escrow.com, never the owner directly, and if the owner doesn't transfer the domain, Escrow.com returns your money. The owner is responsible for the transfer, not aidomains.si, but I'll help you get your money back and I'll remove the listing of any owner who takes payment and doesn't deliver.
4. The $4.99 listing fee
Each seller's first approved listing is free. Every other listing costs a one-time $4.99, which keeps it on the marketplace for as long as you own the domain. You'll get that fee back in these cases:
- Your listing is rejected. If I turn down a paid listing before it goes live, I refund it in full, without you having to ask.
- You change your mind within 14 days. Email me within 14 days of paying, for any reason, and I'll refund the fee and take the listing down.
- You paid twice, or paid the wrong amount. A duplicate or excess payment is refunded in full.
- The site failed you. If a fault on aidomains.si stopped your listing going live or kept it hidden, you'll get the fee back.
The fee isn't refunded in these cases:
- more than 14 days have passed since you paid, and the listing went live as described;
- the domain didn't sell, because the fee pays for the listing, not for a sale;
- you sold the domain elsewhere or stopped owning it;
- the listing was removed because it broke the seller terms or the domain policy.
If you take a listing down yourself and put the same domain back later, you won't pay again, so there's nothing to refund.
5. How refunds are paid
- Card payments are refunded through Stripe to the same card. Stripe sends it straight away, but banks usually take 5 to 10 business days to show it on your statement.
- USDT payments are refunded in USDT on the same network, to the wallet the payment came from, for the full $4.99. I pay the network fee, so you don't lose anything on the way back. If you want it sent somewhere else, tell me in writing from your account email.
- Escrow payments for domains are always refunded by Escrow.com, to the payment method you used with them.
I'll confirm by email once a refund is approved, and send it within 5 business days of your request, usually much sooner.
6. Partner commissions
Commissions aren't a payment you make, so they aren't refunded, but two rules are worth knowing. A commission only becomes payable once Escrow.com releases the buyer's money, so if a sale is cancelled or refunded before that, no commission is due. And if a commission turns out to have been paid on a fake or self-referred sale, it can be taken back or deducted from later commissions, as the partner terms explain.
7. Chargebacks and disputes
Please email me before you dispute a card payment with your bank. Almost every problem is quicker to solve directly, and the refund rules above are generous on purpose. If a listing fee is charged back, the listing is paused while the dispute's open. Disputes about a domain purchase go through Escrow.com's own dispute process, which exists for exactly that.
8. How to ask for a refund
Email hello@aidomains.si from the address on your account or your escrow transaction, and include:
- the domain name;
- your payment reference (the Stripe receipt, the USDT transaction hash or the Escrow.com transaction number);
- a line on what happened.
I'll reply within 2 business days.
9. Your legal rights
Nothing on this page takes away rights you have under the consumer protection law of your own country. If that law gives you more than this policy does, the law wins.